Question 1

Which gift cards can I trade?

Accepted Answer

Kardora supports Apple, Steam, Razer Gold and other selected brands. Availability and rates depend on the card type, region and current market conditions.

Question 2

How is my rate calculated?

Accepted Answer

Your estimate uses the selected brand, region, card type and amount. The final payout is confirmed after secure card validation.

Question 3

Why does Kardora review card images?

Accepted Answer

A clear image helps us confirm the card details and protect both customers and payout partners from invalid or previously redeemed cards.

Question 4

When will I receive my payout?

Accepted Answer

Most card reviews complete within eight minutes. Once approved, the payout status appears immediately in your order timeline.

Question 5

How do I trade safely?

Accepted Answer

Submit gift cards only through the official Kardora trade flow. Support will never ask for your password or one-time verification code.

Question 6

What happens if my card is rejected?

Accepted Answer

Your order page will show a clear reason and the next recommended action. A rejected card is never added to your wallet balance.

Question 7

Where can I find Rewards rules?

Accepted Answer

Visit the Kardora Rewards guide for Task Center, Weekly Leaderboard, VIP and Invite & Earn eligibility. Live values and account progress are always confirmed in the app.

Question 8

Why am I not receiving my SMS verification code?

Accepted Answer

Please check that your phone number and country code are correct, confirm you have mobile signal, and check your blocked or spam messages. If the code still doesn’t arrive, contact our WhatsApp support team for help. Never share your verification code with anyone, including support.

Question 9

What does Kardora do?

Accepted Answer

Kardora lets you check a gift card quote, submit a card for review in the mobile app, and track the resulting payout. Available brands, rates, and payout options may vary by market, so check the app before trading.

Question 10

What should I do if Kardora will not install or open?

Accepted Answer

Start from the download link on Kardora's official website. Check your connection, available storage, and device software, then restart your phone and try again. If the problem continues, contact official support with your device model, app version if available, and a redacted screenshot of the error.

Question 11

Which country should I choose when I register?

Accepted Answer

Choose the country where you actually trade and can use a supported local payout method. Your market affects the currency and the options shown in the app, so confirm your selection before continuing.

Question 12

What if I selected the wrong country?

Accepted Answer

Pause new card submissions and contact Kardora through its official support channel. Explain which country you selected and where you need to trade, then follow the account-specific guidance before creating another account.

Question 13

What should I do if the app shows a request error?

Accepted Answer

Check your connection and save the error message and time. If you were submitting a card or requesting a payout, check the existing order or payout record before trying again so you do not create a duplicate request. Contact official support with the relevant reference number if the result is still unclear.

Question 14

What does the displayed gift card rate mean?

Accepted Answer

It is an estimate of the local payout for the gift card details you selected. Check the brand, region, card type, and amount before continuing. The final amount is confirmed after the card review shown in the app.

Question 15

What if a rate does not load or looks outdated?

Accepted Answer

Check your connection and refresh the rate in the app. Do not rely on an old screenshot or earlier estimate; continue only when the app shows a current quote for your exact card selection.

Question 16

What is the difference between a physical card and an eCode?

Accepted Answer

A physical card is a tangible card; an eCode is delivered electronically. Select the matching card type in Kardora and provide only the details or photos requested by that flow. Rates may differ by card type.

Question 17

What information is needed when I submit a gift card?

Accepted Answer

Requirements vary by brand and card type. Follow the fields shown in the official Sell flow. Physical cards may require clear front-and-back photos; an eCode may require its card number. Provide additional proof only if the app requests it, and do not send a full card code through an ordinary support chat.

Question 18

How can I take a clear card photo for review?

Accepted Answer

Place the card in good light, avoid glare, and capture the full card as requested on the submission screen. Upload original images through the official app, and follow the current file instructions shown there.

Question 19

What if my card image will not upload?

Accepted Answer

Check your connection and photo permissions, then confirm that the image meets the requirements shown in the app. Before trying again, check whether the previous upload or order was completed. If the problem continues, send official support the error message or a redacted screenshot rather than your full card code.

Question 20

Why is my total wallet balance different from the amount I can withdraw?

Accepted Answer

Only the balance marked available in the app is ready for withdrawal. A promotional reward may remain locked until its current eligibility conditions are met. Check your wallet and reward details before assuming the full displayed total can be withdrawn.

Question 21

What if a wallet transaction is missing or unfamiliar?

Accepted Answer

Review the related order or payout history and note the reference number, amount, currency, and time. Contact Kardora through the official support channel to request a review. Do not repeat a card submission or withdrawal to try to offset a discrepancy.

Question 22

Which account should I use to receive a payout?

Accepted Answer

Use a supported local payout method that you own or are authorized to use. Check the account details carefully before submitting a withdrawal. If the name or other details do not match what you expect, stop and ask official support for guidance.

Question 23

What if my payout says Paid but I have not received the money?

Accepted Answer

Check the receiving account details, your bank or wallet activity, and the payment reference shown in the app. If there is still no matching credit, contact official support with the withdrawal reference. Never share your password, transaction PIN, or verification code.

Question 24

Why is my reward still locked after I completed a task?

Accepted Answer

Task progress and reward release are separate. Check the task's current eligibility conditions and reward status in the app. A reward that is still locked is not yet available for withdrawal; if its status seems wrong, contact official support with the task details and a redacted screenshot.

Question 25

Which trades count toward a reward task?

Accepted Answer

Only activity that meets the current task rules and completes the required verification should be counted on. Check the task details and progress in the app; a pending or rejected trade should not be assumed to qualify.

Question 26

How do I invite a friend?

Accepted Answer

Use the invite code or link shown in Kardora's Invite & Earn section and share it with your friend. Ask them to use the official registration flow and select their actual market. A reward depends on the current eligibility rules in the app, not just on sending an invitation.

Question 27

Why did I not receive a referral reward?

Accepted Answer

Registration alone may not qualify for a reward. Check the Invite & Earn status and the active rules in the app; the referred friend may need to complete verified, eligible activity. If the status appears wrong, contact official support with the masked referral entry and relevant reference, without sharing anyone's password or verification code.

Question 28

What if my verification code is wrong or has expired?

Accepted Answer

Check that you are entering the latest code for the action and contact method you selected. If it no longer works, request a new code through the official app. Do not send the code to support or anyone else.

Question 29

What if I receive a verification code I did not request?

Accepted Answer

Do not share the code or enter it into an unfamiliar link. Review your account activity and change your password through the official app if you suspect unauthorized access. Contact official support promptly if you see an unfamiliar order or payout.

Clear answers when you need them.

How can we help?

Still need help?

From the Kardora team

Physical Gift Cards vs eCodes: How to Choose the Right Format

How to Prepare Gift Card Photos and Proof for Review

Sell Apple Gift Cards with a Guided Quote

Sell Razer Gold Gift Cards through a Secure Flow

When Will I Receive My Payout?

Which Gift Cards Can I Trade?

Why Does Kardora Review Gift Card Images?

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