Check the order reason
The order timeline is the first place to look. It can indicate whether the issue relates to card details, image clarity, an invalid or previously redeemed card, or another verification requirement.
Follow the recommended action
If Kardora requests clearer material or additional verification, respond through the official app flow. Do not create a new submission with inaccurate brand or region information.
When to contact support
Contact support when the reason is unclear or when you have completed the requested step and still need help. Include the order ID so the team can locate the transaction.
A rejected card does not create a wallet balance. Submission and review do not guarantee acceptance or payout.